{FREQUENTLY ASKED QUESTIONS}

How does this whole thing work?

Once you have a date and a venue fully booked, contact us to check availability!  We will send over all of the PLV information, packages, and put together a custom proposal for you. We would love to know more about your rental needs and to set up an appointment at the warehouse if possible.

 

How do I reserve the pieces I love?

To reserve items for your event, please email us at PrettyLittleVintageCo@Gmail.com with your desired packages and rental wish list. Please include the date of your event and where your event will take place so that we can send over a proposal with an accurate installation and retrieval fee. We do require a 50% non-refundable retainer to reserve your specific pieces for that day along with a signed rental agreement. 

 

How far out should we book our PLV rentals?

We recommend reserving your rental items as soon as you have a venue and date.  We have a one of a kind inventory and limited quantities of most items. Please note that we always book multiple events in a weekend -  If there are specific pieces you love, lock them in early! We operate on a first come, first serve basis.

 

Do you deliver?

Of course but we don't call it delivery. We do a lot more than drop off your rentals when you book with us. Our installation and retrieval fees are based on mileage and size of your rental order. Depending on the timeline of your day and the venue policies, late night pickups are available for an additional fee.

 

Are we able to pick up our rentals to avoid an installation and retrieval fee?

We do allow rentals to be picked up at the warehouse but do require the appropriate enclosed transportation, moving blankets, appropriate number of movers and straps to ensure that our pieces travel safely. Some of our heavier pieces (ex. farm tables, backdrops, etc) must be transported by PLV to ensure that they are handled with the utmost care and assembled correctly. Please note, we do not fully staff for will call orders and you will be expected to load and unload the order unless previously arranged with PLV staff. Will call orders have strict pickup and drop off times and there is a rental minimum. Please inquire for additional details.

 

Is your entire collection and inventory vintage?

No, our collection is made up of hundreds of beautiful vintage pieces that are our jam BUT we also have a huge collection of unique, specialty and handmade items that are one of a kind and help tie everything together.

Will you set up our furniture and rentals for us?

When you book with PLV, we place items where they need to go unless directed otherwise. We will ask for a detailed floor plan and for you to fill out a logistics questionnaire at the beginning of our busy season to make sure we are on the same page. Placements and installation is not styling but we want to make sure you have a stress free day so we do offer a PLV styling package if you don't have any one to set up smalls and pull the whole design together.  Ask us for all of the details.

Do you buy pieces from past clients and the public?

We are always on the hunt for pretty things to add to our collection. While we are very selective, we would LOVE to see what you're selling.  Shoot us an email at PrettyLittleVintageCo@gmail.com with photos of the items you no longer need and the asking price.

{PLV POLICIES}

Warehouse Appointments

We schedule warehouse meetings by appointment only. These appointments are most frequently on Tuesdays, Wednesdays and Thursdays. We do ask that you have a date set and a venue booked before meeting with us. When you come in for your appointment, bring your lists, ideas, and any inspiration boards or pictures so we can piece together a one of a kind, styled look just for your wedding or event. Shoot us an email to schedule your meeting today!

Can't make it to the warehouse? That's totally okay. In fact, a lot of our bookings are completed without warehouse visits. We love to post real wedding photos in our website gallery, blog, Instagram and on Facebook so you can see how the pieces have been used in a real life event setting.  For brides and grooms planning from afar, it's not unusual for us to communicate via email, over the phone and to book online without ever stepping foot in our space!


 

PLV Installation & Retrieval

We service the area within a three hour radius from our warehouse. This includes all of CNY, NNY 1000 Islands and beyond. We do consider servicing events outside this area on a case by case basis. Please shoot us a message with the details and we can chat about the possibilities.

 

Our installation and retrieval fee is based on mileage, size of order, time & labor, assembly of items if applicable, driving time to and from venue. Once we have your rental wish list and venue location, we can calculate the cost of delivery for you in your custom proposal.

Rental Time Period

When you reserve your rentals with us, you get them for the day of the event. The length of your rental really depends on our delivery/pickup schedule and the time that the venue allows. We will send a logistics timeline before wedding season starts to keep us on the same page with the details. We do have multiple deliveries in a day but will communicate and give arrival times the week of the event.

Rental Order Minimums

As we travel and deliver up to a three hour radius from the PLV warehouse, our delivery minimums are based on distance. We only require a $800 rental minimum for local orders that are within an hour and a half from our warehouse.. If you are outside of the hour and a half radius, our rental minimum is $1,200.

The rental minimum for a will call pickup at the warehouse is $200.

Damages & Lost Items

We get that things happen. There is a full outline of our damage policy in our rental agreement. To give you a general idea, items that are damaged (leading to removal from our collection) are charged 5x the rental cost. We assess any damage on site and will do everything we can ourselves to avoid charging a damage or replacement fee. 

Will-call orders are required to be returned the same way they are received. Please keep all packing paper, bubble wrap, boxes, tubs and containers to avoid lost charges. 

Candles & Wax - All of our vessels, candle holders, hurricanes, glass lanterns and centerpieces are required to have glass protected candles or LED candles only. We do allow taper candles in our brass candlesticks but suggest dripless or LED tapers. Please ask for our PLV candle guide if purchasing your own candles. for our pieces - we can send everything you need!

Pretty Little Vintage Co. proudly serves upstate New York and the Watertown, Syracuse, 1000 Islands, CNY & NNY areas with the best vintage and specialty event rentals around. Message us today to check availability and set up a meeting with us out our warehouse. We can't wait to work with you and help make your wedding or event extra special!

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